Lessons of Best Practices & Preparing for
CMS' EDPEC Survey
September 24-25, 2015 | Chicago, IL
BE AHEAD OF THE CURVE.
The Center for Medicare and Medicaid Services (CMS) is developing the Emergency Department Patient Experience with Care (EDPEC) survey that will measure patients' experience after leaving the ED. This mandated survey ties ED patient satisfaction and experience to hospital reimbursement. CMS's implimentation of the national adult inpatient survey (HCAHPS) and the resulting public reporting and Value Based Purchasing program, allows us to predict what a similar program might look like for the ED, which is important as the EDPEC survey is being developed.
CMS Representatives will discuss the developments of the EDPEC survey. They will not be speaking about the Value Based Purchasing aspect regarding it.
Presenters:
Elizabeth Flow-Delwiche, PhD, Project Officer (EDPEC),Medicare Drug Benefit and C&D Data Group, Center for Medicare, CMS Elizabeth Flow-Delwiche is a Social Science Research Analyst in the Division of Consumer Assessment and Plan Performance in the Medicare Drug Benefit and C&D Data Group. She works on the Star Ratings team and is overseeing the development of the Emergency Department Experience of Care Surveys. While at CMS, she lead the design and development of the Quality Rating System for the health plans offered in the Marketplace. Before coming to CMS, Elizabeth held a math faculty position at a community college. Ms. Flow-Delwiche holds a Bachelor of Science in Civil and Environmental Engineering from the State University of New York at Buffalo, a Master of Arts in Teaching from Johns Hopkins University and a Master of Arts in Applied Sociology and a Doctorate in Public Policy from the University of Maryland, Baltimore County.
Elizabeth Goldstein, PhD, Director of Division of Consumer Assessment and Plan Performance: Dr. Goldstein has been involved with the CMS extensively. Before her current position, she was the Division Director of Beneficiary Analysis, Member of the Division of Consumer Assessment of Healthcare Surveys, and Director of Division of Consumer Assesment of Healthcare. She also sits on the board of Academy Health and Academy for Health Services Research & Health Policy. Dr. Goldstein completed her PhD in Economics from the University of Wisconsin.
Expert Consultant Panel
Our panelists, representatives from leading industry consultants will provide insight on EDPEC's impact--financially and operationally based on the impact of the HCAHPS survey. They will also provide their perspectives on best practices.
Jodie is Vice President, Public Policy and Reporting with Press Ganey associates. She serves as the CAHPS project director and her responsibilities include corporate CAHPS compliance and implementation, overseeing the analysis of publicly available datasets. Jodie began working at Press Ganey in 2003. She has spoken at events for the National Association for Healthcare Quality, the Medical Group Management Association, and the Society for Healthcare Consumer Advocacy. She received her bachelor's degree in Business Administration from Clarkson University.
Jan joined PRC in 1994 as a Project Manager and has vast experience managing multiple types of patient perception research. She has worked with numerous hospitals and health systems across the United States, including Ascension Health and Mayo Clinic. Her evolving role at PRC has included educating clients on government initiatives and survey requirements, improving internal processes, and managing the training of Project Managers. Her outstanding organizational skills, her expertise in managing workflow, and her superior ability to translate client needs into PRC processes led to her selection as PRC’s CAHPS Project Director in 2005. In this role, she leads PRC’s efforts to conduct CAHPS surveys timely and accurately for clients. Jan is a summa cum laude graduate of the University of Iowa.
Melissa Zwiener is currently an Account Director for National Research Corporation and works with a team of Account Managers and the Employee/Physician Engagement team. She is a graduate of the University of Nebraska-Lincoln. She has worked in healthcare for ten years specializing in account management. She Melissa enjoys helping National Research clients improve the patient experience through helping them understand their data and designing action plans to meet their organizations goals.
Lynn Ehrmantraut is the Senior Vice President of Performance Improvement for Avatar Solutions. She is responsible both externally and internally to set the agenda for Performance Improvement, Research Development and CAHPS Compliance aimed at improving the patient experience. She is trained in Health Information Management and has 20+ years of experience in various healthcare settings, focused in the areas of performance improvement, customer service, risk, informatics and accrediation. Prior, she worked at Eisenhower Medical Center, The Betty Ford Center, and Quorum Health Resources. She joined Avatar in 2001. Ehrmantraut received her MBA from the University of Pheonix. She is a Registered Health Information Administrator and certified quality professional through NAHQ's CPHQ certification program.